Terms and Conditions

I. SUBJECT

Art. 1. These General Terms and Conditions are intended to regulate the relations between the SUPPLIER and the customers, hereinafter referred to as USER(S) of the online store "Kylyan.com", hereinafter referred to as "ONLINE STORE".

II. SUPPLIER DATA

Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:

  • Supplier Name: Kilian Europe EOOD

  • Registered office and management address: Bulgaria, Sliven, Todor Dimitriev Str. 14

  • Contact phone: 0875360066

  • BULSTAT: 207935368

III. ONLINE STORE CHARACTERISTICS

Art. 3. Kylyan.com is an online store, accessible at the Internet address Kylyan.com, through which Users have the opportunity to conclude contracts for the sale and delivery of offered goods, including:

  • Registration and creation of a profile for viewing and using additional services.

  • Making electronic statements regarding the conclusion or execution of contracts with Kylyan.com.

  • Receiving information about prices, product characteristics, payment and delivery methods.

  • Concluding contracts for the sale of goods and making payments for them.

The User guarantees that the data provided during registration or as a guest order are true, complete and accurate and that they will update them if changes occur.

IV. RIGHTS AND OBLIGATIONS

Art. 4. The Supplier delivers the goods and guarantees the rights of the Users, provided by law, under conditions of good faith and within the framework of established commercial practices.

Art. 5. The User undertakes to:

  • Provide a correct and valid phone number, address and email.

  • Pay the price of the ordered goods and the delivery costs, except in cases where they are at the expense of the Supplier.

  • Receive the goods within the agreed period.

  • Not submit fictitious orders or false information.

  • Comply with Bulgarian legislation and these General Terms and Conditions.

V. DELIVERY TERMS

Delivery of ordered products is made within 1 to 4 working days after order confirmation. Shipping is done by courier company Econt to an office or personal address chosen by the customer.

  • Delivery price – calculated automatically on the order page, depending on the location and delivery method.

  • Tracking – after dispatch, you will receive an email with the consignment note number, through which you can track the shipment.

  • Preview and test option – all shipments sent with Econt have a preview and test option before payment.

VI. CONTRACT CANCELLATION AND COMPLAINTS

  1. Every consumer has the right to return or exchange their order within 14 calendar days from the date of delivery, without having to state a reason.

  2. In case of contract cancellation, the product must be returned in undamaged commercial condition, in its original packaging, without signs of use, with all accompanying accessories and documents.

  3. Return costs are at the customer's expense, except in cases of defect, damage during transport or incorrectly sent item, when a free replacement is offered at the seller's expense. If the customer refuses a replacement and chooses a return, the delivery costs in both directions remain at their expense.

  4. When exchanging a size or changing the product at the customer's request, the delivery costs in both directions are at their expense. 

    Delivery to the customer may be provided free of charge as a promotional service. In case of product return or refusal to receive the shipment, the customer owes the value of the initial delivery, paid by the seller to the courier. This amount is deducted from the refund amount or may be additionally requested.

  5. The amount is refunded via cash on delivery with Econt courier company, after the returned product is received and inspected by a representative of the seller.

  6. An amount is not refunded if the customer has not returned the product to the seller or if the returned product does not meet the conditions of item 2.

  7. Products from the "Discounted" category are offered with possible defects, described on the product page. They are not subject to complaints for these defects. Return is possible within 14 days (item 1), and the return costs are at the customer's expense.

  8. Product returns are made only after prior contact with us and received instructions at email sales@kylyan.com. In case a product is sent without prior notification and instructions, the seller reserves the right to not accept the shipment.

  9. Delivery to the seller is carried out by the same courier used for the initial delivery:
    – orders delivered via Econt are returned via Econt
    – orders delivered via BoxNow are returned via BoxNow

    In case of difficulties, the customer can contact us at 0875360066

VII. APPLICABLE LAW

For all unregulated cases, the provisions of the current Bulgarian legislation shall apply.